Refund & Cancellation

Overview

Our services are custom digital services that we start working on as soon as you pay. This policy explains when you can cancel and when a refund applies. The terms in your signed proposal take priority if they differ.

Cancelling a monthly service

You can cancel a monthly service by writing to us at least 15 days before your next billing date. The service then stops at the end of the month you have already paid for.

Fees for a month that has already started are not refundable, because the work for that month (planning, content, campaigns) begins at the start of the month.

Cancelling a project

If you cancel a project before we start work, we refund your advance in full.

If you cancel after work has started, we refund any amount paid for work not yet started, after deducting the value of work already completed and any third-party costs already paid on your behalf (such as domains, hosting, software licences or stock media).

Refunds we always make

If you are charged twice for the same invoice, or charged by mistake, we refund the extra amount in full.

If we are unable to deliver a service we have accepted payment for, we refund the amount for the undelivered part.

How refunds are paid

To ask for a refund, write to [email protected] with your invoice number. We reply within 2 working days.

Approved refunds are processed within 5 to 7 working days to the original payment method (UPI, card, net banking or wallet). Your bank may take a few extra days to show the money in your account.

Advertising spend

Money already spent on advertising platforms (Meta, Google and others) is paid to those platforms and cannot be refunded by us.